qualitycleaningcompany.co.uk (Quality Cleaning Company) Privacy Policy  

Introduction - GDPR

This Privacy Policy outlines Quality Cleaning Company's  practices with respect to information collected from users who access our website at qualitycleaningcompany.co.uk, or otherwise share personal information with us.

For the purpose of the General Data Protection Regulation ("GDPR"), the data controller is qualitycleaningcompany.co.uk. Our registered address is Unit 5B Earls Court, Low Prudhoe NE42 6HD. We are registered as a data controller with the Information Commissioner's Office, as QCC-QUALITY CLEANING COMPANY LIMITED, registration number: ZB950055

We will comply with the GDPR. The GDPR states that the personal data we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information".

When contacting us via the Contact Us website form:

We will collect the information you provide during your enquiry. This may include your name, email address, telephone number and the enquiry contents. The legal basis for this processing is consent, in so much as the enquiry must be processed by our systems and staff. 

We may also send occasional marketing emails to you. The legal basis for this processing is our legitimate interest, in the performance of our contractual obligations and provision of services to you, or for compliance with legal and financial regulatory obligations to which we are subject.

In addition to those purposes set out above for which we may process your Personal Data, we may also process any of your Personal Data where we are required to comply with a legal obligation or to protect your vital interests or the vital interests of another natural person, to operate our systems properly, or to protect ourselves and our users.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage website users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We may collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. This is Non-personal Information, where we are unaware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes information provided to us when you contact us via the site contact form.

How do we receive information about you?

  • When you provide us with your personal details when using the website contact form.
  • From third-party providers, services and public registers e.g. website traffic analysis.

How we use your information / Disclosure of your information

We use information held about you in the following ways:

To help us to identify you. 
To provide you with the information, products and services that you request from us.
To enable us to develop and improve our services and website.
To carry out marketing and statistical analysis.
To notify you about changes to our service.
To comply with a legal obligation or to protect your vital interests or the vital interests of another natural person, to operate its or our systems properly, or to protect ourselves and our users.

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

Disclosure of your information

You agree that we have the right to share your Personal Data with third parties, including:
  • Our hosting provider / web site developer.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer.
  • If we are acquired by a third party, in which case Personal Data held about our customers will be transferred to the third party.
  • If we are legally obligated to disclose or share your Personal Data in order to enforce or apply our Terms and Conditions or other agreements, or to protect the rights, property safety of the business, website, staff and customers. This may include exchanging information with other companies and organisations for the purposes of fraud protection. 

Your User Rights

You may instruct us at any time not to process your personal information for marketing purposes. The rights you have under the GDPR are:

The right to access;
You have the right to ask us to confirm whether or not we process your Personal Data, to have access to the Personal Data and any additional information. That additional information includes the purposes for which we process your data, the categories of Personal Data we hold and the recipients of that Personal Data. You may request a copy of your Personal Data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.

The right to rectification;
You have the right to have any inaccurate information that we hold about you to be rectified. Where necessary for the purposes of the processing you also have the right to have any incomplete Personal Data about you completed.

The right to erasure;
In certain circumstances you have the right to have Personal Data that we hold about you erased. This will be done without undue delay. These circumstances include the following: 

  • If it is no longer necessary for us to hold your Personal Data in relation to the purposes for which they were originally collected or otherwise processed.
  • If you withdraw your consent to any of the processing which requires that consent.
  • If the processing is for direct marketing purposes.
  • If the Personal Data have been unlawfully processed.
     

There are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.

The right to restrict processing;
In certain circumstances you have the right for the processing of your Personal Data to be restricted. This is the case where: 

  • You do not think that the Personal Data we hold about you is accurate.
  • Your data is being processed unlawfully, but you do not want your data to be erased.
  • It is no longer necessary for us to hold your Personal Data for the purposes of our processing, but you still require that Personal Data in relation to a legal claim.
  • You have objected to processing and are waiting for that objection to be verified. 

Where processing has been restricted for one of these reasons, we may continue to store your Personal Data. However, we will only process it for other reasons: 

  • With your consent.
  • In relation to a legal claim.
  • For the protection of the rights of another natural or legal person.
  • For reasons of important public interest.

The right to object to processing;
You can object to us processing your Personal Data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.

The right to data portability;
You have the right to request that your Personal Data be moved, copied or transferred from one database, storage or IT environment to another.

The right to complain to a supervisory authority;
If you think that our processing of your Personal Data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

The right to withdraw consent; 
To the extent that the legal basis we are relying on for processing your Personal Data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. Please also see the Important Notice above, beneath "Right to Erasure".

The right to object to direct marketing;
As our legitimate interest we may occasionally send marketing emails to you if you have made a previous enquiry regarding our services. If you wish to object to these emails we will either provide an opt-out facility, or you can ask us to stop sending you further emails by emailing admin@qualitycleaningcompany.co.uk . If you wish to:

  • Request access to, deletion, correction or have your personal information transferred to another person, please contact us at admin@qualitycleaningcompany.co.uk .
  • Complain to the Information Commissioners Office (ICO), you can do so here: https://ico.org.uk/. We would appreciate that in the first instance that you contact us at admin@qualitycleaningcompany.co.uk so we can attempt to resolve any issues. 

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We may also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

How do we safeguard your information?

Please note; the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  If we do send marketing material to you then we will endeavour to provide an unsubscribe facility along with the promotion.
To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

We may also send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Business transactions / Information sharing

We may share information in the event of a business transaction (e.g. the sale of the business). In this event, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at admin@qualitycleaningcompany.co.uk.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy and these changes will be effective immediately upon the display of the revised Privacy policy. Your continued use of the Site following this notification constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments. 

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at admin@qualitycleaningcompany.co.uk .

Last Modified 05/08/2025